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Employee & Customer Onboarding

Boost retention, reduce turnover, and create excitement for your organization.

Onboarding an employee to your company, or even a customer to your product or service, requires a strategy that ensures the end-user (learner) is kept-in-mind as a priority for a great experience. Great onboarding ensures less turnover, higher productivity, more loyalty and eventually more success or profits for you as a business. We utilize the modern learning methods and a customized creative experience to ensure onboarding is successful across any vertical.

From bean to cup: an onboarding story

When the world’s most successful coffee company wanted to digitize their analog onboarding program, they turned to Mindspace.

Instead of just taking a training manual and putting it on a website, we enhanced the entire program with a true-to-brand learning experience that new employees actually enjoy. This new approach took their dense training material and used advanced gamification elements to create memorable experiences that were easier to retain. The digital learning could be taken on a tablet, at the new hires own pace, providing them a safe space to learn, fail and practice their skills—reducing stress and turnover.

The results were impressive, with significant reductions in cost and time to train, but the effect on the company with improved employee retention and opinion about their job is immeasurable.

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How Mindspace training and onboarding can save you from hidden costs

Onboarding a new staff member can cost 22% of their annual salary on average. It can be even more expensive if you’re trying to teach pertinent job skills on top of standard HR content. Having an effective training and onboarding program can save on associated time and costs that you may not be considering, like wasted supplies, unsatisfied customers and low employee morale.

In the case of our coffee client, we helped them reduce costs on things like wasted cups, espresso and syrups by allowing employees to practice making drinks before they ever step behind the counter.

Want to learn more about how we can help you create a branded and modern training or onboarding experience for your employees? Drop us a line.

Mindspace’s gamified training can:

  • 97% { Boost content retention by
  • 95% { Increase user engagement by
  • 25% { Reduce training time by
75%
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Our Expertise

Brand Engagement & Interactive Marketing

Grab and hold attention with brand-focused engagements.

Employee Learning & Development

Do more than train. Engage, inspire and motivate.

Consumer Education & Product Training

Delight, teach and gain lifelong brand loyalists.

Advanced Gamification

Add value & engagement via customized gamification strategies.

Sales Enablement

Train, motivate, and engage a busy sales force.

UX/UI Design & Strategy

Keep users coming back with engaging, frictionless digital interactions.

Employee & Customer Onboarding

Boost retention, reduce turnover, and create excitement for your organization.

Experience & Event Design

Leave a lasting impression at workshops, conferences and tradeshows.

Video Development

Captivate viewers with immersive visual experiences.
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